Common questions
General Discussion
Clear your doubts about
all our products.
In your account you can add as many devices as you want, that is, you can test on how many devices you think is best.
The plans on our site are individual, but we give up discounts when it comes to acquiring various licenses, get in touch and check conditions. * Special discounts for companies
For now our program is only available for Android devices, now if you want to use an iPhone to monitor an Android is possible.
After installing the Software you have 7 days to realize the purchase, after the 7 days you must reinstall the program to activate.
To monitor a mobile from a distance, you first need to install our program on the phone you want to monitor.
There is no monitoring by the IMEI number, to monitor any device, our application must be installed on it.
You will enter our site by the cell that will monitor and install the program, during the installation you create an account with email and password, this will be your login to monitor the device of your mobile phone through our online panel on the website
The trial version has a two-day deadline. By installing the software for free on the mobile phone, the program will monitor all activities, but you will have partial access to the registered content. For full access, purchase the license in our Online Shop.
No need since the program does not use the number to do the monitoring, the application must be installed directly on the mobile of the person you want to monitor.
We do not recommend this type of procedure, because if it is a new device with nothing installed or configured, information conflicts may occur, because there is the initial reading of the application that is necessary for a good operation. In this case we only recommend this procedure if you have access to the device after giving it to the user, to make settings and updates if necessary.
There is no way to install without access to the device you want to monitor.
Our program will completely monitor text messages and audios sent via WhatsApp, you will see the two parts of the conversation, sent and received.
Unfortunately it is not possible to monitor a mobile phone that does not have our application installed.
The wSpy application will act totally hidden in the device that is installed, acting invisibly, as if it were an application of the Android system.
Installation is very simple, takes less than 3 minutes and the application is completely hidden in the device.
You can install the trial version of our application Clicando aqui. This trial version lasts within 2 days.
No, you install the program only on the device you want to monitor. In your device you access the online panel only through our website, using the registration made in the installation.
We at WT Software offer updates, that is, if you have registered one of our software, your registration will be valid for all versions of it to be released during the valid period of your license.
Wt Software only makes the tool available and is not liable for misuse. Only those who installed the program have access to it through the password to uninstall.
Our programs are very simple to use, are programmed for ordinary users, so it is not necessary to be a computer technician to use. We also provide complete program manuals so you can install, configure or activate the software.
Cell Phone Spy
Clear your doubts about
wspy pro mobile.
The program will monitor the call log, that is, you will have access to information such as who called name or number, when the date and time and the status of the call if it was missed, made or received.
No, the mobile application does not monitor any kind of password, only the computer spy program has this feature.
The time for sending the information depends solely and exclusively on the target device, its use and the internet, that is, the more you use and the better the internet, the faster the data will arrive on your dashboard.
During the installation you will create a login, to create this login you need to use your personal email, it can be gmail, hotmail, yahoo and so on. With this login you will access the online panel on our website to monitor the target device data.
The application is compatible with android phones above version 5.0, there are several smartphone models around the world to ensure it will work you should at least download, install and use the free version for 2 days.
No, the application does not capture any type of target cell password.
This is a type of case in which the monitoring depends on some factors, because this type of connection is not stable, that is, it depends on a place with good signal. It also depends on the type of user's plan, that is, how much the person has of GB available for use, because the spy application is intelligent and knows to what extent can use the mobile data without being identified by the user for excessive use of the internet.
The program will monitor deleted messages after the installation.
In this case the spy application will be deleted just like everyone else, you will not lose the license, but you will need to install the application again.
The installation of the wSpy app is very simple, does not require root, installation takes less than 3 minutes and does not change the performance of the device that is installed.
('Não é possível, pois você apenas encaminhará o executável, você precisará instalar o aplicativo e seguir todas as configurações necessárias seguindo este passo-a-passo').
View tutorial
Try to follow this procedure, if you do not resolve, please contact our specialized team View tutorial.
The program only monitors the conversations that were viewed by the user of the target device after the installation of wSpy.
O aplicativo espião consegue "escapar" da segurança e verificação nativa do aparelho, mas não garantimos que o espião tenha o mesmo desempenho atuando juntamente com o um anti vírus baixado pela PlayStore, sendo assim recomendamos que o aparelho alvo não tenha qualquer tipo de anti vírus ou aplicativo de limpeza
Purchase
Clear your doubts about
the payments.
No need, you can make the purchase at any time on your mobile or computer.
You will receive by email, in the email registered in the purchase, so be sure to fill with an updated email in which you have access.
Yes, the purchase / transaction is completely secure.
Você poderá cancelar sua assinatura wSpy Pro VIP a qualquer momento, visitando a Sua Conta do PayPal com seu Login e ajustando as configurações de sua assinatura. Se o cancelamento se der no prazo de 7 dias úteis da assinatura, reembolsaremos a taxa de assinatura integralmente (para confirmar o reembolso dentro deste prazo confirme a solicitação no e-mail: cancelamento@wtsoftware.com.br); Ao adquirir o plano VIP a próxima cobrança sempre será feita no mesmo dia do mês seguinte, ou seja, caso não queira mais usar os serviços é necessário que faça a solicitação de cancelamento 24h antes do dia da cobrança (poderá acompanhar o vencimento no seu painel de controle e página do PayPal); Não realizamos o reembolso do valor das assinaturas, somente da taxa de adesão (caso solicitado dentro de 7 dias úteis, então se não quiser ser cobrado solicite o cancelamento com antecedência.
A taxa de adesão do wSpy Pro VIP é informada na seção de pagamentos em nosso site. De tempos em tempos, poderemos oferecer termos de assinatura diferentes, e as taxas dessa assinatura poderão variar. Se você assinar o wSpy Pro VIP conosco e for cobrado por nós, então os termos de faturamento descritos abaixo se aplicarão à sua assinatura.
Se todos os métodos de pagamento aceitáveis que tivermos cadastrados para você forem recusados para pagar a sua assinatura, você terá que nos fornecer um novo método de pagamento aceitável prontamente ou sua assinatura será cancelada. Se você nos fornecer um novo método de pagamento aceitável e conseguir efetuar o pagamento, o novo prazo de sua assinatura se baseará na data de renovação original e não na data em que conseguir efetuar o pagamento. A MENOS QUE VOCÊ NOS INFORME ANTES DE UMA COBRANÇA QUE DESEJA CANCELAR OU QUE NÃO DESEJA A AUTO RENOVAÇÃO, VOCÊ ENTENDE QUE SUA ASSINATURA DO WSPY PRO VIP CONTINUARÁ AUTOMATICAMENTE E QUE NOS AUTORIZA (SEM NOTIFICAÇÃO, A MENOS QUE EXIGIDO PELAS LEIS APLICÁVEIS) A COBRAR A TAXA DE ASSINATURA APLICÁVEL NA OCASIÃO, INCLUINDO QUAISQUER TRIBUTOS APLICÁVEIS, UTILIZANDO QUALQUER MÉTODO DE PAGAMENTO ACEITÁVEL QUE TIVERMOS CADASTRADOS PARA VOCÊ.
Se você tiver assinado o wSpy Pro por um terceiro e não for cobrado diretamente por nós, então os termos de faturamento fornecidos pelo terceiro se aplicarão à sua assinatura. Reservemo-nos o direito de aceitar ou recusar assinaturas, a nosso critério.
Poderemos, a nosso critério, mudar estes Termos e as Condições de Uso da wtsoftware.como.br, ou qualquer aspecto da assinatura do wSpy Pro VIP, sem notificação. Se qualquer mudança nestes termos for considerada inválida, nula ou, por qualquer motivo, inexequível, essa mudança poderá ser retirada e não afetará a validade e a exequibilidade de quaisquer mudanças ou condições remanescentes. A SUA ASSINATURA CONTÍNUA APÓS MUDARMOS ESTES TERMOS CONSTITUI SUA ACEITAÇÃO DAS MUDANÇAS. SE VOCÊ NÃO CONCORDAR COM ALGUMA MUDANÇA, TERÁ QUE CANCELAR SUA ASSINATURA.
Poderemos encerrar uma assinatura do wSpy Pro VIP a nosso critério sem notificação. Se o fizermos, lhe concederemos um reembolso proporcional com base no número de meses inteiros restantes de sua assinatura. No entanto, não daremos reembolso por encerramento relacionado a comportamentos que determinarmos, a nosso critério, que violem estes Termos ou qualquer lei aplicável, envolva fraude ou mau uso da assinatura do wSpy Pro VIP, ou seja prejudicial aos nossos interesses ou a outro usuário. O fato de não insistirmos no seu cumprimento estrito destes Termos, ou não os fazermos valer, não constituirá renúncia a qualquer de nossos direitos.
License
Clear your doubts about
the licenses.
Each license is valid for one device, it is not possible to activate on two devices with the same license. In this case we recommend that you contact our sellers to purchase additional licenses.
It depends from the payment method used: Payment by credit card the license is sent on time, being via deposit or transfer the license of the program is sent within 24 hours, paid in working days, we will do our best to send it within our (weekends the license is sent on the next business day.) In case of payment via bank transfer, the deadline is 24 hours paid on a business day, and 72 hours, paid on the weekend.
No, the license is valid, each package has its term, check before purchase.
No, because the content is released only during the term of the package, and it is possible to save the content directly through the panel during the contracted period. If you haven't saved it, you can release the content within 30 days after the plan has expired, requiring you to purchase a new package. Solicite agora seu desconto de renovação
We recommend that you renew the product before the old term expires, because after it has expired we do not guarantee the product's operation within any stipulated period..
NetSpy Pro
Clear your doubts about
NetSpy Pro.
Inside the program, on the machine where it is installed, or by email. You can also access the content through the website, however in this case you need to acquire the specific license for the CLOUD system. Learn more about Cloud
We recommend that you install the trial version available on the site (Downloads) and see the compatibility software description. In addition to contacting us for more information.
Yes. To install, activate, update, and configure the software. These procedures are performed on the machine where the software was installed, and can not be performed remotely.
The company does not have any kind of copy of the content, monitored, so it is not possible to recover after the deletion.
@lan('Não, assim como a instalação, a ativação do programa só pode ser feita na máquina onde a versão de teste foi instalada. Enviamos todo o passo a passo da ativação por email, junto com o código, após o pagamento.')
This is quite difficult, but it can vary depending on the machine's memory, or the amount of monitored reports stored in the program. In the program we offer the functions of save / delete reports and also delete content after sending by email. This will keep the software and the machine running smoothly.
The procedure is basically the same as previously done, you must install the trial version by the site, and activate the program again, the activation code remains the same, within the validity period of the license.
You must register an email for personal use, because all content monitored by the program will be sent to this email. That is, only you will have access to it. WT software is not responsible, if you register any email that another user has access, since this is not recommended, any email address is for personal and non-transferable use.
According to the terms of use: Terms of use 4. About Invisibility 4.1 WT Software reserves the right of confidentiality regarding the address of its programs on the machines.
NetSpy Cloud
Clear your doubts about
NetSpy Cloud.
The content is available in the panel for 7 days, as the days go by it deletes the oldest data.
It's not possible. Netspy Pro does content monitoring, the cloud only gives access to this content through the site. Therefore it is not possible to use the Cloud without the license of Netspy Pro, they are different software, that is, a license for each service.
Services/Promotions/Assistance
Clear your doubts about
Services/Promotions/Assistance.
Yes, to request the discount purchase link, please contact us.
From Monday to Friday from 9:00 a.m. to 6:00 p.m. (BRT)
Through the online attendance by the site, or by email, at the address: atendimento@wtsoftware.com.br